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Procedures |
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 PLACING
A SERVICE CALL
To schedule a service call, please phone or fax your
request to the attention of Mary anytime during 7:00
a.m. to 5:00 p.m. Monday to Friday. Service calls will
be scheduled in the order they were received and also by
the priority of the call. An emergency service call is
defined as being unable to open for business, these
calls are handled within two hours of placing the call.
Not being able to secure for closing, these calls are
handled before the close of business unless requested
otherwise. All other service calls are usually handled
the same day as being placed unless requested otherwise.
CANCELLATIONS
We will call the customer to change the date of service
if necessary. Customers are to phone or fax
cancellations, time or date changes to our office.
Cancellations or changes not called or faxed in to our
office are charged a flat fee of $150.00 for the service
technician arriving at the jobsite.
BILLING / PAYMENT
Our service technicians will leave a signed copy of our
work order describing the work performed with the
manager. This work order does not show cost of the
initial service call. An invoice with a copy of work
order is mailed within 3 days of initial call. The
billing terms are net 30 days with a 1.5% finance charge
applied on all overdue billings.
Additional fees may be imposed for returned checks and
closed accounts. In such cases, you will be charged
$35.00 for each returned check (that is the service fee
imposed on us by our bank) and any additional bank fee
that are charged to us, as well as daily late fees that
occur until the account is brought up to date.
We will submit an insurance certificate and a W-9 form
for your records. After the initial certificate is
issued, one will be mailed prior to expiration date
annually. |
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